Menara Q Sentral, Kuala Lumpur Sentral.+603 9212 0203enquiry@bsacrescent.com

Problem Solving & Decision Making Skills

Effective Problem Solving & Decision Making course

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Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations.

  • Duration: 1 day (19 December 2017)
  • Fully HRDF claimable 
  • Location: BSA Crescent Academy, Kuala Lumpur
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PROGRAMME OBJECTIVE

  • Analyse and solve problems that arise in the workplace
  • Applying problem solving techniques to help decision making
  • Using Creativity, evaluate situations and people,
  • Identify appropriate solutions
  • Knowing the Simplex process of problem solving
  • Applying problem solving techniques to help decision making
  • The Secret of ABC in Problem Solving & Decision Making

AUDIENCE

Management level, Sales & Marketing, Customer Service and many others

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Course Outline

  1. Introduction
    • What is problem?
    • Approach in Problem Solving
    • Guideline in Problem Solving
  2. Problem Exploration
    • Problem Statement, Clarification & Explanation – THE HOW
  3. Goal Establishment
    • Idea Generation, Selection, Implementation – THE WHAT
  4. Best Solution for the Best Decision
  5. The Secret of ABC in Problem Solving & Decision Making
  6. Evaluation Games / Activity Conclusion
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Azizah Mohd Ibrahim

  • Certified by HRDF, Ministry of Human Resource
  • Committee Member of Malay Chamber of Malaysia – DPMM, Selangor
  • Committee Member of ‘Persatuan Warisan Anak Merdeka’( WAM ),
  • Team Member of National Disaster Management, Malaysia

Mrs Azizah brings herself into this training field from a wealth of knowledge and experience from diverse fields. She started her career as a Lecturer whilst being involved in curriculum development and Human Resources Consultancy. She has also held a senior management position in a Corporate Organization specializing Talent Development.

As a Professional Consultant, Azizah has conducted extensive trainings starting from schools for both primary and secondary, various public and private universities and colleges, for student development programs, youth development programs, also corporate organizations, as well as government agencies.

By having experience in these fields, as well as content development, Azizah has the ability to develop modules for the training programs upon the needs and requirements of her clients. Having strong believe in a cluster of related knowledge, skills, and attitudes that affects a major part of one’s life as a role and responsibility, that correlates with performance and achievements in life, that can be measured against well-accepted standards, and that can be improved via training and development.

Driven by an intense passion in self development and being a firm believer on motivating self and others, for GREATER SUCCESS. Azizah is actively promoting and propagating the passion to share.

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Certification

BSA Crescent Academy certification.

 

Program

The entire program is a highly interactive. This will ensure the entire group has ample opportunity to learn and absorb the lessons with lots of activities and reviews to encourage application and integration of the appropriate values.

  • Group Discussions, Dynamic
  • Highly Engaging with Fun Type activities
  • Experiential & Action Learning and Powerful & Engaging Simulation or Processes with Interactive Presentations.

 

To bring
  • Laptop
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Is this course for me?
Enquire for personalised advice!

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Upcoming course dates

  • 19 December 2017

What you will get

  • 1 day hands on training
  • Real life scenarios
  • Printed curriculum
  • BSA Crescent certificate

Learn digital skills and get certified with our training programs

All BSA Crescent Training Programs are HRDF claimable!

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Upcoming course dates

All BSA Crescent Training Programs are HRDF claimable!

[qode_info_card title_tag="h2" enable_button="yes" image="1332" title="Winning Communication course" text="13 October | Q Sentral | HRDF Claimable | Knowing your audience, that’s the most important tip for Winning Communication" button_link="//bsacrescent.com/courses/soft-skills-development/winning-communication-course/" button_text="View details"]
[qode_info_card title_tag="h2" enable_button="yes" image="1298" title="Customer Service Excellence course" text="22 November | Q Sentral | HRDF Claimable | Customer expectations are extremely high and you may encounter some very challenging and demanding people " button_link="//bsacrescent.com/courses/soft-skills-development/customer-service-excellence/" button_text="View details"]
[qode_info_card title_tag="h2" enable_button="yes" image="1320" title="Problem Solving & Decision Making skills" text="23 November | Q Sentral | HRDF Claimable | Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations" button_link="//bsacrescent.com/courses/leadership/problem-solving-decision-making-skills/" button_text="View details"]

Training Centre Location

Unit 30-2
Menara Q Sentral
2A Jalan Stesen Sentral 2
KL Sentral
50470 Kuala Lumpur
Malaysia

Training Centre Accessibility

BSA Crescent Academy Training Centre is conveniently located at KL Sentral.

Our Training Centre is connected by mayor highways, LRT, MRT, Monorail, KTM Komuter and ERL.

Ample parking space is available in the building.

Why BSA Crescent?

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Course Partners

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